REPAIR PROCEDURE
1) NON-WARRANTY
IF THE COST OF A NON-WARRANTY REPAIR IS LESS THAN ONE THIRD OF YOUR BUYING PRICE THE REPAIR WILL BE COMPLETED WITHOUT CONTACTING YOU.OUR WORKSHOP WILL CONTACT YOU IF THE COST OF THE REPAIR IS HIGHER THAN THIS TO INFORM YOU OF THE COST.ONCE WE HAVE GIVEN AN ESTIMATE WE WILL ALLOW 14 DAYS FOR AUTHORISATION TO PROCEED AFTER WHICH WE WILL RETURN YOUR REPAIR IN A STRIPPED DOWN CONDITION ALONG WITH AN INVOICE FOR £12.00 + VAT TO COVER THE COST OF LABOUR INCURRED.
2)BEYOND ECONOMICAL REPAIR
ANY TOOLS FOUND TO BE BEYOND ECONOMICAL REPAIR WILL BE EITHER RETURNED TO YOU IN A STRIPPED DOWN CONDITION OR WILL BE DISPOSED OF BY US AT CUSTOMERS REQUEST.IN BOTH INSTANCES A £12.00 + VAT INSPECTION CHARGE WILL BE APPLIED TO COVER THE COST OF LABOUR INCURRED WHEN IDENTIFYING THE FAULT.
3)ESTIMATES
THE ESTIMATED PRICE OF A REPAIR IS EXACTLY THAT AN ESTIMATE.ON RARE OCCASIONS OUR FITTERS MAY IDENTIFY FURTHER FAULTS WITH MACHINES ONCE THE INITIAL MALFUNCTION HAS BEEN REPAIRED.ON THESE OCCASIONS WE WILL GIVE A NEW ESTIMATE FOR THE WORK TO BE COMPLETED.ONCE AN ESTIMATE HAS BEEN GIVEN THE WORKSHOP WILL THEN WAIT FOR A PERIOD OF 14 DAYS FOR AUTHORISATION TO PROCEED WITH THE REPAIR.IF AUTHORISATION IS NOT GIVEN THEN THE REPAIR WILL BE RETURNED TO YOU IN A STRIPPED DOWN CONDITION.A £12.00 + VAT INSPECTION CHARGE WILL BE APPLIED TO COVER THE COST OF LABOUR INCURRED WHEN IDENTIFYING THE FAULT.
SPARE PART RETURNS
1) RETURNED SPARE PARTS WILL ONLY BE CREDITED WHEN ACCOMPANIED WITH EITHER OUR OFFICIAL RETURNS NOTE OR AN OFFICIAL RETURNS NOTE NUMBER.
2) SPARE PARTS THAT ARE EITHER FAULTY OR RETURNED DUE TO AN ERROR ON OUR PART WILL NOT INCUR A HANDLING CHARGE AND WE WOULD ARRANGE COLLECTION.
3) IF SPARE PARTS ARE BEING RETURNED FOR ANY OTHER REASON THERE WILL BE A HANDLING CHARGE OF 25% OF THE ORIGINAL INVOICE COST.
ORDERING SPARE PARTS
1) YOU CAN NOW PLACE ORDERS WITH OUR WORKSHOP VIA THE FOLLOWING METHODS :-
A) TEL - 01942 527474
B) FAX - 01942 527479
C) E MAIL:-
kelly@entys.co.uk
workshop@entys.co.uk
D) POST:-
ENTWISTLE & JOYNT LTD
62 DARLINGTON STREET EAST
WIGAN
WN1 3AT
THERE IS NOW A MIN ORDER CHARGE OF £10.00 + VAT APPLICABLE TO ALL SPARE PART ORDERS.
YOU CAN REQUEST DELIVERY VIA CARRIER AT AN ADDITIONAL COST OF £6.50 +VAT.
ANY SPARE PART ORDERS OVER £100.00 + VAT WILL BE DELIVERED VIA CARRIER FREE OF CHARGE.